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Frequently
Asked Questions > Fee Structure
In addition to the fees disclosed in the
BankCard USA Merchant BankCard Services
Application and Agreement, the following
fees apply to all merchant accounts. Outlined
below is each fee as it appears on the monthly
processing statement (if applicable) its
description, and the applicable charge.
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| VOICE-LOC
|
Per-inquiry
fee for live voice-authorization
requests |
$1.00
per call |
HELP
DESK/
ASSISTANCE
SERVICE |
Charge
for each inquiry to the FDR
Help Desk. To avoid this fee,
please first contact our Merchant
Services Department at (800)
589-8200 for possible assistance.
Most inquiries can be handled
directly with Merchant Services
at no additional cost. |
$4.00
per call |
DDA
CHANGE FEE
Demand-Deposit Account
(merchant checking account) |
This fee will be assessed prior to
the change of merchant bank
account information and will
not appear on the monthly
processing statement. |
$25.00
per request |
| 12B
LETTER |
Processing
fee for receipt of each retrieval
request |
$5.00
per retrieval request |
| AVS |
Address
Verification Service (AVS)
inquiry fee. An AVS inquiry
must be performed on all non-face-to-face
transactions to qualify for
the lowest possible discount
rate. |
$.10
per inquiry |
| CHARGEBACKS |
Processing
fee for receipt of each chargeback
received against the merchant
account |
$25.00
per
chargeback* |
DOCUMENTATION
REQUEST FEE |
This
fee will not appear on the
monthly processing statement.
Fee for request of documentation
previously provided at no
cost (for example, monthly
processing statements). |
The
greater of $2.00
per page OR
$25.00 per hour |
ACH
REJECT /
RETURNED ITEM
FEE |
This
fee will not appear on the
monthly processing statement.
Fee for the return of an automatic
debit
to the DDA linked to the merchant
processing account. |
$25.00
per reject |
| SECURITY/LOSS
PREVENTION FEE |
Fee
for security and loss prevention
work
associated with transactions
held in a
batch.
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$35.00
per batch |
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* If chargebacks exceed one percent (1.0%)
of the sales transactions processed in any
given month (calculated by dividing the
number of chargebacks in any month by the
number of sales during that month), you
will pay an additional per-item charge established
by us for processing such excessive chargebacks.
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